Reference

Terms and Conditions That Govern Your Account

These terms set out what you agree to when you open and use an ek 566 account — covering deposits through bKash, Nagad, and Rocket, how your wallet balance is managed, and what conduct is expected on both sides.

Account eligibility rulesbKash, Nagad, Rocket deposit termsWithdrawal and balance conditionsProhibited conduct policyJurisdiction and eligible regions
ek 566 Terms and Conditions That Govern Your Account
HOW WE APPLY RULES

How ek 566 Handles Account and Policy Matters

We apply these terms consistently across all accounts, regardless of deposit method or activity level. When a wallet dispute arises — say a bKash or Nagad transfer that did not credit correctly — we trace the payment reference before making any balance adjustment. Account security is your responsibility up to the point of login; from there, we monitor session behaviour and flag unusual access patterns. You can request a summary of the terms changes applied to your account in the past 12 months by contacting support in writing.

Wallet Verification

Every bKash, Nagad, and Rocket number linked to your account must match the name on your registration. Mismatched wallet details will pause withdrawal processing until verified.

Account Security

We log session activity and flag access from unrecognised devices. If you notice a login you did not make, contact support immediately — do not wait until the next session.

Terms Update Notices

When we update these terms, a notice appears on your account dashboard at next login. The effective date is always shown at the top of this page so you know exactly which version applies.

Dispute Handling

Formal disputes about account actions under these terms must be submitted in writing via email. We respond with a documented decision, and we keep that record available to you on request.

TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear, or if you believe an action taken on your account was inconsistent with what is written here, contact our support team directly. We handle terms-related queries through the channels below, and we aim to respond with a specific written answer rather than a generic reply.

Team online

Live Chat

Start a live chat session from within your account dashboard. This is the quickest path for terms clarification or to flag a specific account action you want reviewed.

Email Support

Send a detailed message to our support address if your query involves transaction records, wallet verification, or a formal written response about account status under these terms.

Account Help Centre

The help centre inside your account holds a searchable record of current terms, recent updates, and step-by-step account procedures including bKash and Nagad wallet linking.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering wallet rules, account conduct, and what happens when something goes wrong.

The core terms apply equally regardless of which wallet you use. Specific wallet verification steps differ, but your account rights and obligations remain the same across bKash, Nagad, and Rocket.

No. Each person may hold one account only. Opening duplicate accounts breaches these terms and may result in both accounts being suspended and any associated balances being withheld pending review.

If a closure follows a confirmed terms breach — such as wallet fraud or account sharing — balances may be withheld during investigation. We will communicate the outcome in writing where we are able to do so.

A notice appears on your account dashboard at your next login after any update. The revised effective date is always shown at the top of this page so you can identify exactly what changed and when.

Submit a written dispute via our support email. Include your account details and the specific action you are disputing. We review each case individually and respond with a documented decision.

Access and eligibility depend on your local law and the eligible regions we currently serve. We recommend checking the current availability notice on the platform before using your account.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.